You can't access the live stream?

 

Here are a few tips and troubleshooting solutions if you are having trouble watching the EFA live stream.
Please feel free to contact our support team if you should have any questions.

 

Empty your browser cache: 

Chrome:

Press the Ctrl + Shift + Del keys (Mac user: Cmd + Shift + backspace)
Select "Delete selected for this period", then select "All time"
Check "Images and files in cache" and then click on "Delete browser data"

Or:

Click on the Menu icon next to the address bar (three horizontal points/bars)
Select "Additional tools"
Select "Delete browser data..."
Select "Delete selected for this period", then select "All time"
Check "Delete cache"
Click "Delete browser data

Mozilla Firefox:

Press the Ctrl + Shift + Del keys (Mac user: Cmd + Shift + backspace)
A new window will open. Check the option "Cache" and then click on "Delete now"

Or:

Click on the Menu icon next to the address bar (three horizontal bars)
Select the Privacy & Security panel.
In the Cached Web Content section, click Clear Now.

Microsoft Edge:

Press the Ctrl + Shift + Del keys
Select "Interim data and files" and then click on "Delete"

Or:

Click on the "..." symbol in the upper right
Select "Settings"
Select the "Delete browser data" section. Then click on "Select element to be deleted"
Select "Interim data and files"
Then click on "Delete"

Microsoft Internet Explorer:

Press the Ctrl + Shift + Del keys
Select "Temporary internet files" and then click on "Delete"

Or:

Click on the gear symbol in the upper right
Select "Internet options"
Select the registry "General"
Select the section "Browser history". Then click on "Delete…"
A new window will open. Unselect "Retain preferred website data" and select "Temporary internet files" and "Cookies"
Then click on "Delete"

 Safari:

Click on "Empty cache" in the "Safari" menu
Click on "Empty" (the complete cache)

 

Check your browser version:

 

Sometimes there may be problems with the display if you do not have the latest version of your browser.

The current versions are:
Firefox: 64
Chrome: 70
Safari: 12
Microsoft Edge: 17

If your browser is far behind the current version, please update your browser. Otherwise use the alternative player.

 

Enable Flash Player (Only for Firefox)

Open tools > AddOns in firefox (or about:addons), click "Plugins". Then activate "Shockwave Flash Player".

 

Use the alternative livestream-player

 If you use an old browser, please use the alternative Player. Make sure to enable Shockwave Flash Player.

 

Check if the European Film Awards are broadcasted on different alternative channels/platforms.

Here you can find a list of broadcasters.